If the fan works without the remote via a pull chain or switch but not with the remote even though they have the same settings the remote has probably gone bad and you will just have to get a replacement remote.
Craftmade fan remote not working.
Consider the buying of a wet rated fan if you are not aware whether or not the fan will undergo these conditions at one time or other.
Second ensure that all electrical connections are correct as per the manual.
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Once you purchase a new remote go through the necessary steps to set it up.
The remoe unit appears to be working pressing the fan button read more.
If the ceiling fan remote is not working the first step is to check the batteries and ensure they have enough power to operate the fan.
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Confirm the transformer has not been overloaded if powering the system with more than one feed ensure that isolating connectors are separating each feed check that none of the elements are generating a direct short.
Fan has worked perfectly since new but now the fan unit does not respond to the remote commands.